Shipping policy

Shipping Policy

Last Updated: 9/28/25

At Zora Red Light, we work hard to get your order to you as quickly and safely as possible. Please review our shipping policy below before placing your order.

1. Order Processing

  • All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Orders placed after 12 PM (PST) will be processed the following business day.

  • Once your order ships, you’ll receive a confirmation email with tracking information.

2. Shipping Times

We proudly ship within the United States.
Typical delivery times are:

  • Standard Shipping: 5–7 business days

  • Expedited Shipping: 1–3 business days (if available at checkout)

Delivery times are estimates and may vary due to carrier delays, weather, or holidays.

3. Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.
We occasionally offer free shipping promotions, which will be clearly noted on our site.

4. Order Tracking

Once your order ships, you’ll receive an email with your tracking number.
Please allow up to 24 hours for tracking information to update.

5. Lost or Delayed Packages

We are not responsible for lost, stolen, or delayed packages once they are in the hands of the carrier.
If your package is lost or delayed, please contact the shipping carrier directly using your tracking number.
If you still need help, reach out to us, and we’ll do our best to assist.

6. Wrong Shipping Address

Please double-check your address before placing an order.
If an incorrect address is provided, we are not responsible for the package once it ships.
Contact us immediately if you need to update your shipping info before your order has been processed.

7. International Shipping

At this time, we only ship within the United States.
We plan to expand international shipping soon—stay tuned!

8. Damaged or Missing Items

If your package arrives damaged or missing items, contact us within 48 hours of delivery at [your support email] with photos and your order number. We’ll make it right.

Questions?
If you have any questions about your order or shipping, please email us.
We’re happy to help!